BS ISO 22059:2020 pdf download

BS ISO 22059:2020 pdf download.Guidelines on consumer warranties/guarantees
1 Scope
This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers. This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
3.1 business
undertaking carried out for profit in the course of which products are acquired or supplied whether at a price or otherwise
3.2 consumer
individual member of the general public purchasing or using property, products or services for private purposes
[SOURCE: ISO 26000:2010, 2.2]
3.3 consumer product
product (3.8), including digital content (3.4), designed and produced primarily for, but not limited to,personal use, including its components, parts, accessories, instructions, packaging and labelling
[SOURCE: ISO 10377:2013, 2.2, modified – addition of ‘including digital content’.]
3.4 digital content
data which are produced and supplied to a consumer in digital form
3.5 exclusion
limitation of liability
terms in a warranty/guarantee (3.15) by which a manufacturer (3.6) or supplier (3.13) seeks to exclude or limit all or some of their liabilities
3.17 extended warranty
extended guarantee
prolonged warranty/guarantee (3.15) offered by the manufacturer (3.6) or supplier (3.13) to the consumer (3.2) in addition to the standard warranty period
3.18 implied warranty
implied guarantee
warranty/guarantee (3.15) not explicitly stated but implied by the contract or stipulated by legislation
3.19 statutory warranty
statutory guarantee
mandatory warranty
mandatory guarantee
obligatory warranty/guarantee (3.15) specified in legislation
3.20 vulnerable consumer
consumer (3.2) who could be at greater risk of harm from products (3.8) due to their age, level of literacy,physical condition or limitations, or inability to access product safety information
[SOURCE: ISO 10377:2013, 2.3]
4 Purpose and principles
Businesses are responsible for the safety, durability and performance of their products, whilst complying with applicable laws and adhering to international norms of behaviour. The purpose of this document is to help manufacturers and/or suppliers to develop, implement and improve product warranties/guarantees. Warranties/guarantees should protect the consumer from product defects. Manufacturers and/or suppliers should demonstrate their commitment to consumer warranties/guarantees by adhering to the principles set out in this document. These principles include the following: a) developing, implementing and maintaining appropriate consumer product standards to ensure consumer protection in relation to product safety, performance and durability; b) making a commitment to the prompt and effective implementation of remedies when a consumer product fails to conform to the expected safety, performance and durability; c) promoting a product quality culture among manufacturers and/or suppliers by establishing manufacturing standards that support the terms in the warranties/guarantees; and d) establishing processes to maintain compliance with all applicable laws, regulations and standards, such as those defined in ISO 10002.