AS/NZS ISO 9001:2000 pdf – Quality management systems—Requirements

AS/NZS ISO 9001:2000 pdf – Quality management systems—Requirements.
b) reporting to top management on the perlormance of the quality management system and any need for improvement, and
C) ensuring the promotion of awareness of customer requirements throughout the organization.
NOTE The responsaility of a management representative can nclude liaison with exiernal parties on matlei’s relating to the
quality management system.
5.5.3 Internal communication
Top management shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the quality management system.
5.6 Management revIew
5.6.1 General
Top management shall review the organizations quality management system, at planned intervals, to ensure its continuing suitabity. adequacy and ellectiveness. This review shall include assess.ng opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.
Records from management reviews shall be maintained (see 4.2.4).
5.6.2 Review Input
The input to management review shall include information on
a) results of audits,
b) customer Ieedback,
C) process performance and product conformity,
d) status ol preventive and corrective actions,
e) 10110w-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.
5.6.3 Review output
The output from the management review shall include any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to cuslomer requirements, and
C) resource needs.
6 Resource management
6.1 Provision of resources
The organization shall determine and provide the resources needed
a) to implement and maintain the quality management system and continually improve its effectiveness, and b) to enhance customer satisfaction by meeting customer requirements.
6.2Human resources
6.2.1 General
Personnel performing work affecting product quality shall be competent on the basis of appropriate education,training, skills and experience.
6.2.2Competence, awareness and training
The organization shall
a) determine the necessary competence for personnel performing work affecting product quality,b)provide training or take other actions to satisfy these needs,
c)evaluate the effectiveness of the actions taken,
d)ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to
the achievement of the quallity objectives, and
e) maintain appropriate records of education, training, skills and experience (see 4.2.4).
6.3Infrastructure
The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to productrequirements. Infrastructure includes, as applicable
a) buildings, workspace and associated utilities
b)process equipment (both hardware and software), andc)supporting services (such as transport or communication).
6.4 Work environment
The organization shall determine and manage the work environment needed to achieve conformity to productrequirements.
7 Product realization
7.1 Planning of product realization
The organization shall plan and develop the processes needed for product realization. Planning of product realizationshall be consistent with the requirements of the other processes of the quality management system (see 4.1).